Privacy Policy

By using this web site, you agree to this privacy policy.  If you have questions, comments or concerns about our privacy policy, please contact us at info@risingroll.com.

Information Collected and How it is Used

You do not have to provide any personal information in order to use the Rising Roll Gourmet web site.  If you communicate with us by email or through an online form on this web site, we will collect the information you provide.  Online forms permit you to subscribe to Rising Roll Gourmet email newsletters, provide us feedback and ask questions.  Participating in ordering online services will require you to register.  We use the information you provide to:

  • Respond to your request for information and/or services (such as order deliveries or email newsletters).
  • Provide you with information about new products or services, promotional offers or events.
  • Measure the effectiveness of our marketing efforts and to develop products, services and marketing programs.

We use third party suppliers and service providers to host and manage our web site and may make personal information available to them to the extent necessary for them to host our web site.  We require our third party suppliers and service providers to protect the confidentiality of all personal information provided to them.  We do not sell or rent personal information to third parties, but we may share personal information with our affiliates or Rising Roll Gourmet franchisees.

Aggregated personal information may be used by Rising Roll Gourmet and/or our third party vendors to measure web site traffic patterns, to evaluate web site visitors’ preferences and the effectiveness of our web site.  This aggregate usage data does not identify you individually.

The Rising Roll Gourmet web site may use cookies to enhance your web site experience.  This allows faster navigation of the web site, provides you with custom tailored content, allows the web site to remember information you previously provided so you don’t have to re-enter it each time you visit the web site and to monitor the effectiveness of marketing campaigns and the web site.  If you refuse cookies, your experience on our web site may be affected — for example you may not be able to utilize all of the functions on this web site, such as ordering online.

We do not knowingly collect any personally identifiable information from children under the age of thirteen years.  When a user discloses personal information on this web site, the user is representing to us that they are18 or older, or if they are under 18 that they are using this web site with the involvement of a parent or guardian.

Legal Requirements

The law requires that we share your information in response to judicial or governmental subpoenas, warrants or other legal orders.  If we are required to do so, we will obey the law.

Data Security

Rising Roll Gourmet uses secure data networks protected by industry standard firewall and password protected systems, and maintains procedural safeguards to guard the integrity and privacy of these servers and of your personal information.  We require that suppliers providing services supporting this web site use similar safeguards.  Although we can’t guarantee that there will never be a security problem, we and our suppliers and affiliates take all reasonable steps to guard against the loss, misuse or alteration of the information we collect on this web site.

Refunds

All purchases made through the Rising Roll website are final. Refunds will be evaluated by each store. Please contact the store you made your order with in order to address any refund or issues with your order.

Changes in Our Privacy Policy

We reserve the right to change our Privacy Policy from time to time. Be sure to check this page periodically for updates.